Europe All orders are shipped from the Netherlands. Orders dispatched within EU* will not be liable for additional duties and taxes, the final price will be shown at checkout. *exception of Norway, Switzerland and Serbia UK Following Brexit all UK orders may be liable for VAT country equivalent taxes, this will be charged to you
If your question is not listed between or Frequently Asked Questions, please Contact Us. Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website. Did this answer your question?Yes NoAdditional CommentsSend Feedback
If your order costs more than €150.00 you will be eligible for the FREE DHL Express Shipping. We ship all our orders via DHL Express and free shipping option does not mean the shipping time increase. If your order costs more than €150.00 and the Shipping costs are still calculated in the total price, please
To check the cost of shipping charges you can: – Select one item and put it in the cart, – Proceed to checkout, – Open the “Country” section, – Type the name of your country, – On the right side of the screen, you will see “Shipping” and how much it costs. If your order
To check if we ship to your country you can: – Select one item and put it in the cart, – Proceed to checkout, – Open the “Country” section, – Type the name of your country. If you can select your country, it means that we can ship to your address. N.B. It’s not possible
After a package is shipped, you will receive your package within 2-5 working days. Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions, customs process,..) You can read all the information in our Shipping section. Did this answer your question?Yes
As we are sold out very quickly and very often, we give our customers the opportunity to make sure they get their preferred sizes and colors prior to release. Therefore, we offer PRE-ORDER (order prior release date to secure your size or color)/PRE-SALE (order prior release date to secure your size or color in sale
Every country has varying import duties attached to certain product types, and reasons for shipment. We are unfortunately not responsible for covering any per country incurred import taxes. We are working at expanding our Warehousing across the globe to provide faster shipments from local warehouses, without any possible import taxes. Thank you for your understanding
If you filled in the wrong address you can send us an email customerservice@engineered-life.com We can change the address if the package is still in our warehouse. If the package is already on its way, we have to contact DHL and there is no guarantee that the change will go through. If you want to
After we process and complete your order, our logistics will pack and ship the items within 1 working day. When we ship the package you will receive an email from DHL Express with an Track & Trace code so you can follow your order. N.B. During sales there might be a delay. Did this answer
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