We have used the requirement that customers should inform us of the damage/issue within a period of 6 months after purchase. After this period we are not responsible when the shortcoming was actually the result of how the consumer misused the product or is the result of normal wear and tear. Did this answer your
Once your order has been received, we cannot guarantee any changes to your order before dispatch. However, please promptly email our customer service team to request a cancellation or amendment to your order. They will inform you if your request can be processed. Did this answer your question?Yes NoAdditional CommentsSend Feedback
If your question is not listed between or Frequently Asked Questions, please Contact Us. Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website. Did this answer your question?Yes NoAdditional CommentsSend Feedback
Promo codes are special codes offered via Newsletter and Social Media. Promo codes cannot be combined with other codes. Promo codes don’t work on sale items. If there is at least one sale item in your cart, the promo code will not work. If you would like to order sales items and new collections using
All our payments are processed via Mollie Payments. The available Payment Methods are: – PayPal, – IDEAL, – Credit Card, – SOFORT Banking, – Bancontact / Mister Cash, – Belfius Direct Net, – KBC/CBC Payment Button, – Bitcoin Did this answer your question?Yes NoAdditional CommentsSend Feedback
To place an order you can: – Select the product in the size you would like to order, – Click on “Add to Cart”, – Check your order in the “Cart”, – If you have a Coupon, you can apply it in the cart, – When you are sure of your order click on “Proceed
As we are sold out very quickly and very often, we give our customers the opportunity to make sure they get their preferred sizes and colors prior to release. Therefore, we offer PRE-ORDER (order prior release date to secure your size or color)/PRE-SALE (order prior release date to secure your size or color in sale
During sales it’s possible to use only personal discount codes with a specific amount. If you have a percentage discount code, it’s not possible to use it during sales. It’s not possible to use our 15% promotional codes during sales. If we give special percentage discount codes, it’s not possible to use them on sale products. If
After a package is shipped, you will receive your package within 6 working days. The delivery time depends on the country you live in. You can read all the information in our Shipping section. Did this answer your question?Yes NoAdditional CommentsSend Feedback
Please check the section Shipments Did this answer your question?Yes NoAdditional CommentsSend Feedback
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